Following the partnership, ServiceNow has been named the official partner of the NHL. The American IT company will be involved in enhancing match day operations, streamlining employee productivity, and supporting new connected fan experiences.
The partnership will be aiming to digitally transform the marquee league by using the IT company’s technology which will help to reduce the complexity by centralising all the digital tasks which include personnel scheduling, status reports, infrastructure issue management, hardware management, and asset management. Another aspect will be the improvement of the productivity of the employees, where the employees can access a single, simple system of engagement to handle critical back-office tasks, including onboarding, training, requesting IT and HR resources, facility management, visitor management, and benefits, and last but not the least, the IT entity will collaborate with other participants in the NHL’s partner ecosystem to integrate all of the league’s digital workflows onto a single platform, which can assist to provide a better fan experience.
Bill McDermott, Chairman, and Chief Executive Officer at ServiceNow, said, “ServiceNow helps fundamentally change the way organizations operate-including one of the largest, most successful sports leagues in the world. Under Commissioner Bettman, the NHL has embraced this potential wholeheartedly. Our collaboration marks the most in-depth transformation of a sports league through ServiceNow to-date-and it’s only just beginning. We’re looking forward to helping the NHL take the next step toward improving workflow processes.”
Gary Bettman, NHL Commissioner, said, “As we grow our technology and innovation efforts to further enhance our game and our game experience, we’re thrilled to partner with ServiceNow. This partnership will enable us to improve the NHL’s digital workflow efforts so we can optimize game-day operations in every arena and continue engaging our fans in new and innovative ways. The Now Platform will, with great efficiency, streamline productivity and support new, connected fan experiences”.
Founded in 2004, and currently headquartered in Santa Clara, California, United States, ServiceNow is an American software entity that helps in developing the cloud computing platform that helps companies to manage digital workflows for enterprise operations.